©2019 Carly Milne.

Carrington Connects

Triggered Survey E-mail Scripts

E-MAIL 1: PRE-QUALIFICATION COMPLETED


Hi there, FIRSTNAME LASTNAME;
Congratulations on completing your pre-qualification! We’d love to ask you a few questions about your experience. Your answers help us provide exceptional service. 
Please click here to take our survey, and contact a Relationship Specialist if you have questions!
Sincerely,
The team at Carrington Connects

 

 

ALTERNATE:

Hello FIRSTNAME LASTNAME,
Now that you’ve completed your pre-qualification, we’d like to ask you a few questions. This helps us in providing superior customer service along the path to homeownership!
Click here to take a short survey.
Thank you in advance for your input!
Sincerely,
The team at Carrington Connects

    


E-MAIL 2: LoaniQ APPLICATION COMPLETED
Hi there, FIRSTNAME LASTNAME;
We noticed you’ve completed the LoaniQ Application – well done! We’d love to ask you a few questions about completing this part of the process. Your answers help us provide exceptional customer service.
Please click here to take our survey.
Sincerely,
The team at Carrington Connects

ALTERNATE: 
Hi there, FIRSTNAME LASTNAME;
Congratulation on completing your loan application!  We are always striving to provide industry leading service and technology and would like to ask you for your feedback to help us improve.  
Thank you for being such a valued customer and if there is anything we can do to help simplifying your journey to homeownership, please done hesitate to contact us. 
Please click here to take our survey, and feel free to reach out if you have any questions!
Sincerely,
The team at Carrington Connects


ALTERNATE 2:

Hello FIRSTNAME LASTNAME,
Now that you’ve completed the LoaniQ application, we’d like to ask you a few questions about your experience. Your answers help us provide superior customer service along the path to homeownership!
Click here to take a short survey.
Thank you in advance for your input!
Sincerely,
The team at Carrington Connects


E-MAIL 3: LOAN PENDING
Hi there, FIRSTNAME LASTNAME;
While your loan is pending, we’d like to learn more about your experience with Carrington Connects so far. Your answers will help us continue to provide exceptional customer service.
Please click here to take our survey.
Sincerely,
The team at Carrington Connects

 

ALTERNATE:

Hello FIRSTNAME LASTNAME,
While your loan is pending, we’d like to ask you about your experience in working with your Loan Officer and Relationship Specialist. Your answers help us provide industry-leading customer service on the journey to homeownership!
Click here to take a short survey.
Thank you in advance for your input!
Sincerely,
The team at Carrington Connects

E-MAIL 4: ABOUT MY LOAN
Hi there, FIRSTNAME LASTNAME;
Congratulations on your home loan approval! We’d like to ask you some questions about LoanIQ, and how your Loan Officer and Relationship Specialist explained this part of the process to you. Your answers help us provide exceptional customer service.
Please click here to take our survey.
Sincerely,
The team at Carrington Connects

 

ALTERNATE:

Hello FIRSTNAME LASTNAME,
Congratulations on being approved for your new home loan! We’d like to ask you a few questions about your experience in working with your Loan Officer and Relationship Specialist. Your answers help us provide superior customer service.
Click here to take a short survey.
Thank you in advance for your input!
Sincerely,
The team at Carrington Connects

 

E-MAIL 5: CLOSING
Hi there, FIRSTNAME LASTNAME;
Congratulations! Your loan has officially closed.  We’d love to hear more about your experience in working with your Loan Officer and Relationship Specialist. Your answers help us provide exceptional customer service.
Please click here to take our survey.
Sincerely,
The team at Carrington Connects

 

ALTERNATE:

Hello FIRSTNAME LASTNAME,
Now that your loan has closed, we’d like to ask you a few questions about working with your Loan Officer and Relationship Specialist. Your valuable answers help us provide superior customer service.
Click here to take a short survey.
Thank you in advance for your input!
Sincerely,
The team at Carrington Connects

 

E-MAIL 6: MYLOAN OVERALL
Hi there, FIRSTNAME LASTNAME;
With your loan fully funded and available to you in MyLoan, we’d like to ask you about your experience in applying for and funding your loan through Carrington Connects. Your answers help us provide exceptional customer service.
Please click here to take our survey.
Sincerely,
The team at Carrington Connects

 

ALTERNATE:

Hello FIRSTNAME LASTNAME,
Now that your loan is fully funded and accessible through MyLoan, we’d like to ask you about your overall experience in applying for your loan. Your answers help us provide superior customer service.
Click here to take a short survey.
Thank you in advance for your input!
Sincerely,
The team at Carrington Connects